jili9's Privacy Policy

jili9 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains what information we collect when you use our website, mobile version, or other digital services, how that information is used, who it may be shared with, and what rights you have over it.

This policy applies to all jili9 services. By using our platform, you are considered to have accepted the terms of this policy. If you have any objection to any part of this policy, please contact our support team.

jili9 collects only the information needed to operate our services properly and to improve your experience. We divide the information we collect into the following categories:

Identity Information

• Your name, date of birth, and nationality
• Government-issued identity document details (for age verification)
• Username and password (stored in encrypted form)
• Contact details: email address and mobile number

Financial Transaction Information

• Records of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account numbers (partial, stored securely)
• Transaction time, amount, and status

Activity & Usage Information

• Game play history, bet amounts, and results
• Time spent on the platform and which pages were visited
• Device type, operating system, and browser information
• IP address and approximate geographic location

Support & Communication Information

• Live chat messages and email correspondence
• Complaints, requests, or feedback

We use the information we collect about you for the following purposes:

Account management and identity verification

Your account is created, secure login is ensured, and age verification is carried out to enforce the "21+ only" policy. You must be 21 years of age or older to hold an account at jili9.

Service delivery and improvement

Information is used to personalize your gaming experience, resolve technical issues, and improve the platform's performance.

Financial transaction processing

Information is used to process deposit requests of minimum ৳300 and withdrawal requests of minimum ৳800, to keep a transaction history, and to prevent financial fraud.

Customer support

To resolve your issues effectively through our 24/7 live chat and email support, support agents may view your activity history.

Responsible gaming

Your gaming patterns are monitored to provide responsible gaming tools, such as self-imposed limits and account pause options when needed.

Compliance with applicable law

Information is used to detect suspicious activity, prevent money laundering, and comply with applicable regulations.

jili9 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security. Disabling these will prevent the platform from functioning correctly.
• Functional cookies: Used to remember your preferences, language, and game settings.
• Analytics cookies: Used to understand which parts of the platform are most used and to improve service quality.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may make some platform features unavailable.

jili9 may share your information with third parties only in the following limited circumstances:

Payment processors

The minimum necessary information is shared to complete transactions through payment methods such as bKash, Nagad, Rocket, and Upay. These partners are required to comply with their own privacy policies.

Technology & service providers

Necessary information may be shared with selected partners for game software provision, server hosting, cybersecurity, and fraud detection services. All such partners operate under strict confidentiality agreements.

Legal obligations

If providing information is required by law, court order, or direction of a government authority, jili9 may supply that information. In such cases we will make reasonable efforts to notify you in advance, unless prohibited by law.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. In any such situation we will notify you in a timely manner, and the new party will be bound by this privacy policy.

jili9 applies industry-standard technologies and practices to protect your information. Our security framework includes:

Encryption technology

All data transmitted between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. Passwords are always stored using a one-way hashing method, so even our staff cannot view them.

Access controls

Only staff members who need your information for their work can access it. All staff are employed under strict confidentiality agreements and receive regular training.

Server security

Our server infrastructure operates in secure data centers where firewalls, intrusion detection systems, and regular security audits are in place.

Fraud detection

Suspicious activity is identified through automated systems and human monitoring, helping to protect your account and funds.

Keep in mind that 100% security on the internet cannot be guaranteed. On your end, use a strong password and never share your login details with anyone.

jili9 retains your information only for as long as necessary or required by law. General guidelines:

Active account data

All relevant information is retained for as long as your account remains active.

Closed account data

After an account is closed, financial transaction records, identity verification documents, and complaint-related information are retained for a defined period to meet applicable legal requirements.

Marketing preferences

If you wish to opt out of communications, your preference will be applied immediately and that information will be retained in order to honor your future communication preferences.

jili9 respects your rights over your personal information. You may exercise the following rights at any time:

Right to access

You may request a copy of the information we hold about you. We will provide that information within a reasonable time upon request.

Right to correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly through your account settings.

Right to deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

Right to restrict processing

In certain circumstances you may ask us to limit the processing of your information. Such requests will be considered, but this may affect the availability of some services.

Right to data portability

You may request a copy of your information in a structured, commonly used format.

jili9 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.

If we learn that a person under the age of 21 has created an account by providing false information about their age, that account will be closed immediately and all collected information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

jili9 may update this privacy policy from time to time. Revisions may be made as a result of service improvements, adoption of new technologies, or changes in law.

Notice of changes

If any significant change is made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A visible notice will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after a change has been made means you have accepted the updated policy. If you do not agree to the new policy, you may stop using the platform and contact us to close your account.