jili9 Responsible Gaming
Gaming should stay a source of fun — jili9 gives you the right tools and information so you always stay in control.
Online gaming is a healthy form of entertainment for many people. However, some players may occasionally go beyond their limits. jili9 believes that every player's experience should be enjoyable and safe. That is why we provide various responsible gaming tools to help you maintain healthy habits.
On this page you will learn how to set deposit limits, apply self-exclusion, use the time-out feature, and contact us for help when needed.
Our Protection Tools
jili9 gives you the following tools to manage your own gaming habits.
Deposit Limits
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, the limit takes effect immediately, and at least 24 hours must pass before any change can be made.
Time-Out Feature
Need a short break? Use the time-out feature to temporarily suspend access to your account for a set period — 24 hours, 7 days, or 30 days.
Self-Exclusion
If you feel gaming is getting out of control, use self-exclusion to close your account for the long term — 3 months, 6 months, or permanently.
Gaming History & Reports
View your complete gaming activity history at any time. Tracking how much time and money you have spent makes it easier to make the right decisions.
Age Verification
Age verification is mandatory to open an account at jili9. We make sure no minor is able to play on our platform.
24/7 Support Service
If you have any concerns about gaming, our support team is always there for you. Reach out via live chat or email at any time.
Signs of Problematic Gaming
When gaming goes beyond entertainment and becomes a problem, certain clear signs appear. If you notice these signs in yourself or someone close to you, take action promptly.
- Spending money beyond your means
- A tendency to play more in order to recover losses
- Hiding your gaming from family or friends
- Feeling restless or irritable when unable to play
- Neglecting work, studies, or household responsibilities
- Repeatedly trying to stop playing but failing to do so
Some tips for healthy gaming
- Set a budget in advance and stick to it
- Take regular breaks and spend time away from gaming
- Do not play while emotional or under the influence of alcohol
- Do not play more in an attempt to recover losses
- Let people close to you know how much you are gaming
How to Use the Protection Tools
Log in to your jili9 account and activate these tools in just a few steps.
Log in to your account
Log in to your jili9 account and go to your profile settings.
Open the 'Responsible Gaming' section
Look for the 'Responsible Gaming' option inside your settings.
Choose the tool you need
Select whichever you need — deposit limit, time-out, or self-exclusion.
Set your limit or duration
For a deposit limit, choose a specific amount; for a time-out, choose the duration.
Confirm — changes take effect immediately
Reducing a limit or applying self-exclusion takes effect immediately. Requests to increase a limit take some time to process.
Need Help? Contact Us
You are not alone. Both jili9's support team and professional assistance are here for you.
Live Chat Support
jili9's live chat is available 24 hours a day, seven days a week. Tell us your concern in Bengali or English — our team will respond quickly.
Email Support
To discuss a gaming concern in detail, email us at [email protected] — we provide support in both Bengali and English.
Reach Out to Family or Friends
Talk openly with someone close to you to help overcome a gaming problem. The support of people around you goes a long way on the road to recovery.
Professional Counselling
If you feel gaming is having a serious impact on your life, seek advice from a mental health professional. Asking for help is a sign of courage.
Responsible Gaming FAQ
Answers to commonly asked questions are provided here.
Play with Enjoyment and in Control
Stay with us at jili9 for a safe gaming experience. Whether you play cricket betting, slots, or live casino — always game responsibly.